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ITIL® Product Course & Examination

ITIL® Product Course & Examination

Highlights

  • Online

  • All

Dates

  • From:
    To:
    Delivered Online
    $2,350+ GST
  • From:
    To:
    Delivered Online
    $2,350+ GST
    Virtual classroom | New Zealand Standard Time
  • From:
    To:
    Delivered Online
    $2,350+ GST
    Virtual classroom | New Zealand Daylight Time

Description

Master the end-to-end management of digital products with this 3-day ITIL® Product (Version 5) certification course. Designed for professionals who build, deliver and operate digital products, this course provides a practical framework for translating customer needs into value-creating solutions, spanning strategy and discovery through to day-to-day operations and continual improvement.

ITIL® Foundation (ITIL 4 or Version 5) is required to attend this course.

What is ITIL® Version 5?

ITIL® is the world's leading best practice framework for digital product and service management, adopted by over 3 million professionals, trusted by 50,000+ organisations, and used by 82% of the Fortune 500.

ITIL® Version 5 is the latest evolution of the framework. It expands beyond traditional IT service management to address the full lifecycle of digital products and services, recognising that as IT roles move to the front lines of the business, the framework needs to be relevant wherever digital products and services create value. Version 5 is designed for AI-driven, digital-first organisations and unifies product and service management into a single lifecycle, so teams can design, build, launch, operate and improve together.

About this course

Digital products are central to how modern organisations co-create value with customers, users and stakeholders. Yet many organisations manage product development and service delivery as separate disciplines, creating gaps in reliability, consistency and customer experience.

ITIL® Product addresses this directly. It provides a step-by-step approach to navigating the full digital product lifecycle, showing how the eight activities of the digital product vendor's value chain connect in practice, applied as needed, in any sequence, and often concurrently. The course covers product innovation, human-centred design, effective acquisition, operational practices and continual improvement, and shows how these connect across product vendors, service providers, partners and consumers.

The framework complements Agile, DevOps and Lean ways of working and is applicable across industries and organisations of any size.

What will I learn?

By the end of this course, you will be able to:

  • Explain the key concepts of digital products and services and their role in value co-creation

  • Describe the scope, purpose, benefits and challenges of the ITIL Product and Service Lifecycle Model

  • Explain how organisational value chain activities support the product and service lifecycle

  • Apply the purpose, scope, steps, roles, outputs, critical success factors, metrics and practical recommendations for each lifecycle activity

  • Explain how management practices enable and support lifecycle activities

  • Apply human-centred design principles, effective acquisition approaches and operational best practices

  • Explain how operating models, value streams and organisational structures contribute to successful digital product management

  • Explain how AI, automation, and complementary frameworks including PRINCE2 and DevOps support and enhance digital product and service management

Who is this course for?

ITIL® Product is designed for professionals who contribute to the co-creation of value through digital technology. It speaks to a deliberately broad and collaborative audience:

  • Product and digital delivery roles: Product Owners, Product Managers, Platform Leads and Business Analysts

  • Architecture and design: Enterprise Architects, Solution Designers and Product Designers

  • Software and application development: Developers, Engineers, DevOps Practitioners and Site Reliability Engineers (SREs)

  • Service management and delivery: Service Owners, Support Managers, Process Leads, and Incident, Problem and Change Management specialists

Are there any prerequisites?

ITIL 4 Foundation or ITIL® Foundation (Version 5) certification is required to attend this course. Both are accepted as valid prerequisites for all ITIL® (Version 5) advanced modules.

Certification & Exam

Successful candidates earn the ITIL® Product (Version 5) certification, awarded by PeopleCert. Your exam voucher is provided on the first day of your course.

Format

Online, open book, proctored

Duration

90 minutes (allow 30 min extra for setup and authentication)

Questions

40 multiple-choice questions

Pass mark

70% - 28 out of 40 correct

Open book

Official ITIL® Product (Version 5) publication and Scenario Booklet only

Scheduling

Available 24/7 via PeopleCert, sit when you're ready

Voucher validity

12 months from date of issue

Results

Preliminary results available immediately on completion

Requirements

Computer, webcam, speakers, quiet private space, stable internet connection

We recommend sitting your exam as soon as possible after the course while the content is fresh. Full exam guidance is available in the ITSM Hub learning portal, and your instructor will cover requirements during the course.

How is this course delivered?

Virtual Classroom | 3 days Our publicly scheduled courses run over 3 days in our virtual classroom across multiple time zones. Expert instructors bring ITIL® concepts to life with real-world examples and direct relevance to your role. Join from anywhere with a stable internet connection.

Self-Paced Online | coming soon A self-paced eLearning option with 12 months of access will be available shortly. Register your interest to be notified when it launches.

Onsite or Private Group Bring ITSM Hub to your organisation. Our facilitators deliver training at your premises or in a private virtual classroom on dates and times that suit your team.

What's included?

Every ITIL® Product course includes:

  • Access to PeopleCert official training e-materials through the ITSM Hub learning portal, including:

  • Official Learner Workbook (downloadable for laptop or tablet)

  • Official ITIL® practice exams

  • Quick reference guide for exam preparation

  • ITIL® Product (Version 5) online exam voucher from PeopleCert, valid for 12 months

  • Official ITIL® Product eBook - accessible through the PeopleCert exam portal

  • Post-course instructor support - your instructor is available after the course to assist with study and exam preparation

Optional add-ons

Upgrade your enrolment at checkout with one of the following options:

Add-On

What's included

Best for

PeopleCert Take2

One free exam re-sit if you don't pass first time, subject to PeopleCert's Take2 terms

Anyone who wants extra peace of mind

PeopleCert Plus Membership

12-month subscription including Take2 re-sit and a range of candidate resources

Anyone who wants ongoing access to PeopleCert study tools and benefits

ITIL® Version 5 Qualification Pathway

Module

Stream

ITIL® Foundation (Version 5)

Prerequisite for all advanced modules

ITIL® Product (Version 5)

ITIL Managing Professional (Version 5)

ITIL® Service (Version 5)

ITIL Managing Professional (Version 5)

ITIL® Experience (Version 5)

ITIL Managing Professional (Version 5)

ITIL® Transformation (Version 5)

Managing Professional + Strategic Leader + Practice Manager

ITIL® Strategy (Version 5)

ITIL Strategic Leader (Version 5)

To achieve ITIL Managing Professional (Version 5): Complete Foundation + Product + Service + Experience + Transformation.

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Frequently Asked Questions

  • What is the difference between ITIL® Product and ITIL® Service (Version 5)?

    ITIL® Product focuses on the full lifecycle of digital products, how organisations build, deliver and continuously evolve digital offerings in alignment with customer needs and business strategy. 

    ITIL® Service focuses on the management of services as the means by which value is co-created and delivered to customers on an ongoing basis. The two are closely related and together form the core of the ITIL Managing Professional stream.

  • Can I take ITIL® Product if I only have ITIL 4 Foundation?

    Yes, ITIL 4 Foundation is a valid prerequisite for all ITIL® (Version 5) advanced modules, including ITIL® Product. You do not need to complete ITIL® Foundation (Version 5) first.

  • Is this an open book exam?

    Yes, the official ITIL® Product (Version 5) publication and the Scenario Booklet are permitted during the exam. No other materials are allowed.

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