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£1,295
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ITIL® Transformation Course & Examination
Highlights
Delivered Online
3 days
All levels
Dates
- Delivered OnlineFrom:To:£1,295+ VAT
- Delivered OnlineFrom:To:£1,295+ VAT
- Delivered OnlineFrom:To:£1,295+ VAT
Description
Learn how to lead, deliver and sustain organisational transformation in the digital age. This 3-day ITIL® Transformation (Version 5) certification course provides a practical, scalable framework for managing coordinated change across all levels of an organisation, from targeted practice improvements through to enterprise-wide digital transformation programmes.
ITIL® Foundation (ITIL 4 or Version 5) is required to attend this course.
What is ITIL® Version 5?
ITIL® is the world's leading best practice framework for digital product and service management, adopted by over 3 million professionals, trusted by 50,000+ organisations, and used by 82% of the Fortune 500.
ITIL® Version 5 is the latest evolution of the framework, designed for AI-driven, digital-first organisations. It expands ITIL® from IT service management to full digital product and service management, guiding organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way.
About this course
Organisations constantly change, and they constantly change how they use and manage technology. This ongoing state of flux requires a genuine capability to identify, implement and sustain improvements across governance systems, management practices, delivery models and culture. Without that capability, transformation efforts stall, investments fail to deliver, and change fatigue sets in.
ITIL® Transformation provides a practical, adaptable framework for organisational change at any scale, from relatively contained improvement initiatives to major cross-functional transformation programmes. It is applicable to any version of ITIL® guidance and compatible with other frameworks, bodies of knowledge and models your organisation already uses.
A core insight of the course is that transformation complexity varies significantly: predictable contexts allow for detailed planning, while unpredictable ones demand adaptive approaches. The course structures transformation work into four interconnected layers, governance, positioning, execution and learning which together connect strategic direction, contextual understanding, implementation and continual improvement into a coherent, navigable whole.
A unique role in the qualification scheme
ITIL® Transformation is the only module required across all three ITIL® (Version 5) designation streams - ITIL Managing Professional, ITIL Strategic Leader and ITIL Practice Manager. The exam only needs to be taken once, and the achievement applies across all designations. It also serves as the transition pathway for ITIL 4 practitioners:
ITIL 4 Strategic Leaders → ITIL Strategic Leader (Version 5)
ITIL 4 Practice Managers → ITIL Practice Manager (Version 5)
What will I learn?
By the end of this course, you will be able to:
Explain core ITIL® concepts and how they support organisational transformation
Describe transformation layers, stages, patterns and the different contexts that shape which approaches are appropriate
Explain how tools, methods, governance models and measurements are applied in transformation work
Explain how AI, DevOps and project management integrate with ITIL® to enable effective transformation and delivery
Explain how lessons learned are incorporated into continual improvement within the ITIL Value System
Who is this course for?
ITIL® Transformation is designed for anyone working in or alongside service management, digital product management or digital transformation. It is particularly relevant to:
Transformation sponsors and owners - leaders responsible for initiating and owning change at an organisational or programme level
Transformation delivery professionals - practitioners responsible for executing transformation work who need a structured understanding of what is required at each stage
Professionals impacted by transformation - those whose roles or ways of working are changing, who need to understand the support and engagement they can expect
Consultants and advisors - professionals supporting client organisations through transformation initiatives
It is also the recommended transition module for holders of ITIL 4 Strategic Leader and ITIL 4 Practice Manager designations moving to Version 5.
Are there any prerequisites?
ITIL 4 Foundation or ITIL® Foundation (Version 5) certification is required to attend this course.
Certification & Exam
Successful candidates earn the ITIL® Transformation (Version 5) certification, awarded by PeopleCert. Your exam voucher is provided on the first day of your course.
Format | Online, open book, proctored |
Duration | 90 minutes (allow 30 min extra for setup and authentication) |
Questions | 40 multiple-choice questions |
Pass mark | To be confirmed |
Open book | Official ITIL® Transformation (Version 5) publication and Scenario Booklet only |
Scheduling | Available 24/7 via PeopleCert, sit when you're ready |
Voucher validity | 12 months from date of issue |
Results | Preliminary results available immediately on completion |
Requirements | Computer, webcam, speakers, quiet private space, stable internet connection |
How is this course delivered?
Virtual Classroom | 3 days Scheduled approximately twice every six months across multiple time zones. Join from anywhere with a stable internet connection.
Self-Paced Online | coming soon Register your interest for first access when the eLearning version launches.
Onsite or Private Group Delivered at your premises or in a private virtual classroom.
What's included?
Every ITIL® Transformation course includes:
Access to PeopleCert official training e-materials through the ITSM Hub learning portal, including:
Official Learner Workbook (downloadable for laptop or tablet)
Official ITIL® practice exams
Quick reference guide for exam preparation
ITIL® Transformation (Version 5) online exam voucher from PeopleCert, valid for 12 months
Official ITIL® Transformation eBook - accessible through the PeopleCert exam portal
Post-course instructor support - your instructor is available after the course to assist with study and exam preparation
Optional add-ons
Upgrade your enrolment at checkout with one of the following options:
Add-On | What's included | Best for |
PeopleCert Take2 | One free exam re-sit if you don't pass first time, subject to PeopleCert's Take2 terms | Anyone who wants extra peace of mind |
PeopleCert Plus Membership | 12-month subscription including Take2 re-sit and a range of candidate resources | Anyone who wants ongoing access to PeopleCert study tools and benefits |
ITIL® Version 5 Qualification Pathway
Module | Stream |
ITIL® Foundation (Version 5) | Prerequisite for all advanced modules |
ITIL® Product (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Service (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Experience (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Transformation (Version 5) | Managing Professional + Strategic Leader + Practice Manager |
ITIL® Strategy (Version 5) | ITIL Strategic Leader (Version 5) |
To achieve ITIL Practice Manager (Version 5): Foundation + Practice + Transformation
To achieve ITIL Managing Professional (Version 5): Foundation + Product + Service + Experience + Transformation.
To achieve ITIL Strategic Leader (Version 5): Foundation + Strategy + Transformation.
To achieve ITIL Master: All three designations.
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Frequently Asked Questions
Why is Transformation required for all three designation streams?
Transformation is the core course of the ITIL® (Version 5) scheme. Every designation, whether focused on managing products and services, leading strategy, or managing practices requires the ability to implement and sustain organisational change. This is reflected in the unique cross-stream status of the Transformation module.
If I already hold an ITIL 4 Strategic Leader or Practice Manager designation, do I need to complete other modules?
ITIL® Transformation serves as the transition pathway for both designations. Completing Transformation allows ITIL 4 Strategic Leaders to achieve ITIL Strategic Leader (Version 5), and ITIL 4 Practice Managers to achieve ITIL Practice Manager (Version 5), without needing to complete the full set of new modules. Contact us to discuss your specific pathway.
How does ITIL® Transformation relate to ITIL® Strategy?
ITIL® Strategy focuses on developing and directing organisational strategy in dynamic environments. ITIL® Transformation focuses on executing and sustaining the change needed to implement that strategy. Together they form the ITIL Strategic Leader (Version 5) stream, strategy without transformation capability leaves intent undelivered; transformation without strategic clarity risks change for its own sake.
course Content
4 sections•9 lessons
Getting started4 lessons
- 1Welcome to ITIL Transformation!
- 2Meet the New ITIL
- 3About your ITIL Transformation course
- 4Your certification pathway
ITIL Transformation course materials2 lessons
- 1Your course materials
- 2Your PeopleCert resources
ITIL Transformation exam preparation2 lessons
- 1Sample papers and rationales
- 2Our exam tips
Thank you for attending!1 lessons
- 1Feedback and next steps
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