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ITIL® Foundation (Version 5) Course & Examination

ITIL® Foundation (Version 5) Course & Examination

Highlights

  • Delivered Online

  • Multiple Durations (see dates)

  • All levels

Description

Gain the knowledge and confidence to manage digital products and services with this foundational ITIL certification course.

ITIL Foundation (Version 5) introduces the shared language, core concepts and unified lifecycle for managing digital products and services in modern, AI-driven organisations. This course is the entry point for all learners and prepares you for the ITIL® Foundation (Version 5) examination and certification, awarded by PeopleCert.

ITSM Hub offers multiple delivery methods including virtual classroom, self-paced online and onsite options.

What is ITIL® Version 5?

ITIL is the global best practice framework for Digital Product and Service Management. It is the world's most widely adopted IT service management framework, trusted by over 3 million professionals, powering 82% of the Fortune 500, and used by more than 50,000 organisations worldwide.

ITIL Version 5 is the next evolution of ITIL 4. Where previous versions focused on IT service management, ITIL Version 5 goes further, as IT moves to the front lines of business, it's relevant wherever digital products and services create value. ITIL Version 5 is designed for AI-driven, digital-first organisations and expands the framework from service management to full digital product and service management.

ITIL Version 5 guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way.

Many organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality, they are two sides of the same coin:

  • Products are what organisations build

  • Services are how value is delivered and supported

ITIL Version 5 unifies them into one lifecycle so teams can:

Design together

Build and launch together

Operate and improve together

Align product and service design from the start

Reduce handoff gaps and launch faster

Continuously improve as one connected team

The result: faster delivery, fewer gaps, better experiences and stronger business outcomes.

About this course

ITIL® Foundation (Version 5) introduces you to:

  • The key concepts of digital product and service management and the common language used across organisations

  • The ITIL® framework, including its guiding principles, core models and fundamental concepts

  • How these elements work together to create, deliver and continually improve digital products and services

  • How the ITIL® framework has evolved to support modern technologies, data-driven decision-making, automation and artificial intelligence — while remaining adaptable to different organisational contexts

This course also explains how value is co-created through the effective management of products and services, and how organisations apply ITIL® guidance to improve performance, collaboration and outcomes.

What will I learn?

By the end of this course, you will be able to:

  • Explain the core concepts of digital product and service management and apply ITIL® terminology confidently across your organisation

  • Describe how value is co-created through collaboration between service providers, consumers and stakeholders - weighing outcomes, costs, risks, experience and sustainability

  • Describe the four dimensions of product and service management and explain how each contributes to effective delivery:

  • Organisations and People

  • Information and Technology

  • Value Streams and Processes

  • Partners and Suppliers

  • Explain the ITIL® Service Value System and how it brings together the Guiding Principles, Governance, Value Chain activities, Management Practices and Continual Improvement

  • Apply the ITIL® Guiding Principles to make better decisions, collaborate more effectively and adapt ITIL® practices to real-world digital environments

  • Describe the product and service lifecycle and the role of value chain activities within it

  • Identify key ITIL® Management Practices and explain how they support effective service delivery

  • Explain how continual improvement is embedded within the ITIL® framework and supports long-term organisational success

  • Identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services

Who is this course for?

ITIL® Foundation (Version 5) is designed for anyone working in or moving into a role that involves digital products, services or IT operations. It's particularly suited to:

  • IT Service Managers and IT Operations professionals

  • Help desk, service desk and support staff

  • Project Managers and Business Analysts working in digital environments

  • IT Leaders and managers new to formal service management frameworks

  • Developers and engineers who work alongside service management teams

  • Anyone holding an ITIL® v3 or ITIL® 4 Foundation certification who wants to update their credentials to Version 5

No prior ITIL® experience is required. This is the entry-level qualification and the starting point for all ITIL® (Version 5) pathways.

Are there any prerequisites?

There are no prerequisites for ITIL® Foundation (Version 5). This course provides a solid grounding in the framework and is the required entry point for all ITIL® (Version 5) advanced qualifications, including the ITIL® Practice Manager, Managing Professional and Strategic Leader pathways.

Certification & Exam

Successful candidates earn the ITIL® Foundation (Version 5) certification, awarded by the global examination body, PeopleCert.

Format

Online, closed book

Duration

60 minutes (allow an additional 30 minutes for setup and identity verification)

Questions

40 multiple-choice questions

Pass mark

65% - 26 out of 40 correct

Scheduling

Available 24/7 via the PeopleCert website - sit when you're ready

Proctoring

Live online proctor - photo ID and webcam required

Results

Preliminary results available immediately after completion

Voucher validity

12 months from date of issue

If you attend a virtual classroom course, your exam voucher will be provided on the first day. You'll receive an email from PeopleCert with instructions to register and schedule your exam. Detailed exam guidance is also available in our ITSM Hub learning portal, and your instructor will walk you through requirements during the course.

We recommend sitting your exam as soon as possible after the course while the content is fresh

How is this course delivered?

Virtual Classroom | 2 days Our publicly scheduled courses are delivered live in our virtual classroom over 2 days, scheduled approximately twice per month across multiple time zones. Our expert instructors bring ITIL® concepts to life with real-world examples and practical relevance to your role. You can join from anywhere with a stable internet connection.

Self-Paced Online | 12-month access Prefer to study in your own time? This course is available as a self-paced eLearning option, giving you 12 months of access to work through the course materials at a pace that suits you.

Onsite or Private Group | Flexible duration Bring ITSM Hub to your organisation. Our facilitators can deliver training at your premises, or run a private virtual classroom on dates and times that suit your team, ideal for remote or hybrid workforces. Request a quote

What's included?

Every ITIL® Foundation (Version 5) course includes:

  • Access to PeopleCert official training e-materials through the ITSM Hub learning portal, including:

  • Official Learner Workbook (downloadable, compatible with laptop and tablet)

  • Official ITIL® practice exams

  • Quick reference guide for exam preparation

  • ITIL® Foundation (Version 5) online exam voucher from PeopleCert, valid for 12 months

  • The official ITIL® publication as an eBook, accessible through the PeopleCert exam portal

  • Post-course instructor support, our instructors are available after your course to help with study questions or exam preparation

Optional add-ons

Upgrade your enrolment at checkout with one of the following options:

Add-On

What's included

Best for

PeopleCert Take2

One free exam re-sit if you don't pass first time, subject to PeopleCert's Take2 terms

Anyone who wants extra peace of mind

PeopleCert Plus Membership

12-month subscription including Take2 re-sit and a range of candidate resources

Anyone who wants ongoing access to PeopleCert study tools and benefits

The ITIL® (Version 5) Qualification Pathway

ITIL® Foundation (Version 5) is your starting point. The full qualification scheme includes nine core modules and one extension module, organised across three professional streams, each leading to a recognised designation:

Stream

Designation

Practice-focused modules

ITIL® Practice Manager (Version 5)

Breadth across managing services

ITIL® Managing Professional (Version 5)

Strategy and leadership

ITIL® Strategic Leader (Version 5)

ITIL-Version-5-Qualification-Scheme-ITSM-Hub.jpeg

Professionals who achieve all three designations are awarded the highest level of recognition: ITIL® Master.

Download our ITIL Qualification Pathway overview here

Frequently Asked Questions

  • What is the difference between ITIL® 4 and ITIL® Version 5?

    ITIL® 4 focused on IT service management and introduced the Service Value System. ITIL® Version 5 builds on this foundation and expands the scope to full digital product and service management, addressing AI, automation and modern digital operations. It unifies product and service delivery into a single lifecycle, making it relevant beyond IT teams to anyone involved in delivering digital value.

  • Is ITIL® Foundation (Version 5) right for me if I already hold an ITIL® v3 or ITIL® 4 certification?

    Yes. ITIL® Foundation (Version 5) is the recommended starting point for anyone updating their credentials from v3 or ITIL® 4. It establishes the new language and concepts of Version 5 and is a prerequisite for all advanced Version 5 qualifications.

  • How difficult is the ITIL® Foundation exam?

    The Foundation exam is designed to test recall and understanding of the framework, it is not a practical application exam. With 2 days of instructor-led training, the included practice exams and our post-course support, most candidates are well-prepared. A pass mark of 65% (26 out of 40) is required.

  • Can I sit the exam in my own time?

    Yes. Your exam voucher is valid for 12 months and you can schedule your exam at any time through the PeopleCert website, 24 hours a day, 7 days a week.

  • What comes after ITIL® Foundation (Version 5)?

    Foundation is the prerequisite for all eight ITIL® (Version 5) advanced modules. Depending on your role and goals, you can progress towards the Practice Manager, Managing Professional or Strategic Leader designation, or pursue all three to achieve ITIL® Master status.

course Content

4 sections•13 lessons
Getting started4 lessons
  1. 1Welcome
  2. 2What is ITIL Foundation?
  3. 3Watch | The New ITIL
  4. 4The ITIL® Qualification Scheme
ITIL Foundation course materials 3 lessons
  1. 1Course materials
  2. 2Your PeopleCert exam voucher
  3. 3Steps to redeem your ITIL exam voucher
ITIL Foundation exam preparation5 lessons
  1. 1ITIL Sample papers and answers
  2. 2Interactive Sample Exam 1
  3. 3Interactive Sample Exam 2
  4. 4Scheduling your ITIL exam
  5. 5Exam tips
Thank you for attending!1 lessons
  1. 1Survey and feedback

Dates

  • From:
    To:
    Delivered Online
    $1,550+ GST
    Virtual classroom | Australian Eastern Standard Time
  • From:
    To:
    Delivered Online
    $1,550+ GST
    Virtual classroom | Australian Western Standard Time
  • From:
    To:
    Delivered Online
    $1,550+ GST
    Virtual classroom | Australian Eastern Standard Time
  • From:
    To:
    Delivered Online
    $1,550+ GST
    Virtual classroom | Australian Western Standard Time
  • From:
    To:
    Delivered Online
    $1,550+ GST
    Virtual classroom | Australian Eastern Standard Time

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