Booking options
£1,295
+ VATCourse Images
ITIL® Service Course & Examination
Highlights
Delivered Online
3 days
All levels
Dates
- Delivered OnlineFrom:To:£1,295+ VAT
- Delivered OnlineFrom:To:£1,295+ VAT
- Delivered OnlineFrom:To:£1,295+ VAT
- Delivered OnlineFrom:To:£1,295+ VAT
Description
Build deep expertise in designing, delivering, supporting and continually improving digital services with this 3-day ITIL® Service (Version 5) certification course. More than a technical discipline, service management is how organisations connect day-to-day operations to strategic outcomes and how the experience of every interaction shapes the trust customers and users place in IT.
ITIL® Foundation (ITIL 4 or Version 5) is required to attend this course.
What is ITIL® Version 5?
ITIL® is the world's leading best practice framework for digital product and service management, adopted by over 3 million professionals, trusted by 50,000+ organisations, and used by 82% of the Fortune 500.
ITIL® Version 5 is the latest evolution of the framework. It expands beyond traditional IT service management to address the full lifecycle of digital products and services, designed for AI-driven, digital-first organisations. It unifies product and service management into a single lifecycle so teams can design, build, launch, operate and improve together, delivering faster outcomes, fewer gaps and stronger customer experiences.
About this course
ITIL® Service defines a service as a means of enabling value co-creation by helping customers achieve outcomes without having to manage specific costs and risks. Services are not just technical solutions, they are structured systems of design, delivery, support and improvement that evolve over time and that connect what an organisation does to how its customers experience it.
This course provides comprehensive, practical guidance for managing services across the full digital product and service lifecycle. It explains how the eight activities of the digital service provider's value chain connect in practice applied as needed, in any sequence, and often concurrently and includes role-specific insights immediately applicable across service design, delivery, operations, support and improvement.
The framework integrates with Agile, DevOps and Lean ways of working and is applicable across industries and organisations of any size.
What will I learn?
By the end of this course, you will be able to:
Explain the key concepts of digital products and services and the role of services in value co-creation
Describe the scope, purpose, benefits and challenges of the ITIL Product and Service Lifecycle Model
Explain how organisational value chain activities support the service lifecycle
Apply the purpose, scope, steps, roles, outputs, critical success factors, metrics and practical recommendations for each service lifecycle activity
Explain how management practices enable and support service lifecycle activities
Explain how operating models, service value streams and organisational structures contribute to successful digital service management
Explain how AI, automation, and complementary frameworks including PRINCE2 and DevOps support and enhance service management across the lifecycle
Who is this course for?
ITIL® Service speaks to a broad and collaborative professional community. It is particularly relevant to:
Service management and delivery roles: Service Owners, Support Managers, Process Leads and specialists in Incident, Problem and Change Management
Product and digital delivery roles: Product Owners, Product Managers, Platform Leads and Business Analysts
Architecture and design: Enterprise Architects, Solution Designers and Service Designers
Software and application development: Developers, Engineers, DevOps Practitioners and Site Reliability Engineers (SREs)
Are there any prerequisites?
ITIL 4 Foundation or ITIL® Foundation (Version 5) certification is required to attend this course. Both are accepted as valid prerequisites for all ITIL® (Version 5) advanced modules.
Certification & Exam
Successful candidates earn the ITIL® Service (Version 5) certification, awarded by PeopleCert. Your exam voucher is provided on the first day of your course.
Format | Online, open book, proctored |
Duration | 90 minutes (allow 30 min extra for setup and authentication) |
Questions | 40 multiple-choice questions |
Pass mark | 70% - 28 out of 40 correct |
Open book | Official ITIL® Service (Version 5) publication and Scenario Booklet only |
Scheduling | Available 24/7 via PeopleCert, sit when you're ready |
Voucher validity | 12 months from date of issue |
Results | Preliminary results available immediately on completion |
Requirements | Computer, webcam, speakers, quiet private space, stable internet connection |
How is this course delivered?
Virtual Classroom | 3 days Scheduled approximately twice every six months across multiple time zones. Expert instructors bring ITIL® concepts to life with real-world examples relevant to your role. Join from anywhere with a stable internet connection.
Self-Paced Online | coming soon A self-paced eLearning option with 12 months of access will be available shortly. Register your interest
Onsite or Private Group Delivered at your premises or in a private virtual classroom on dates and times that suit your team.
What's included?
Every ITIL® Service course includes:
Access to PeopleCert official training e-materials through the ITSM Hub learning portal, including:
Official Learner Workbook (downloadable for laptop or tablet)
Official ITIL® practice exams
Quick reference guide for exam preparation
ITIL® Service (Version 5) online exam voucher from PeopleCert, valid for 12 months
Official ITIL® Service eBook - accessible through the PeopleCert exam portal
Post-course instructor support - your instructor is available after the course to assist with study and exam preparation
Optional add-ons
Upgrade your enrolment at checkout with one of the following options:
Add-On | What's included | Best for |
PeopleCert Take2 | One free exam re-sit if you don't pass first time, subject to PeopleCert's Take2 terms | Anyone who wants extra peace of mind |
PeopleCert Plus Membership | 12-month subscription including Take2 re-sit and a range of candidate resources | Anyone who wants ongoing access to PeopleCert study tools and benefits |
ITIL® Version 5 Qualification Pathway
Module | Stream |
ITIL® Foundation (Version 5) | Prerequisite for all advanced modules |
ITIL® Product (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Service (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Experience (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Transformation (Version 5) | Managing Professional + Strategic Leader + Practice Manager |
ITIL® Strategy (Version 5) | ITIL Strategic Leader (Version 5) |
To achieve ITIL Managing Professional (Version 5): Complete Foundation + Product + Service + Experience + Transformation.
You may also be interested in
Frequently Asked Questions
How does ITIL® Service differ from ITIL® Product?
ITIL® Product focuses on how organisations build and manage digital products across their full lifecycle. ITIL® Service focuses on how services, the means of delivering value to customers are designed, delivered, supported and improved on an ongoing basis. The two are complementary and together form the operational heart of the ITIL Managing Professional stream.
Is ITIL® Service relevant for DevOps or Agile practitioners?
Yes, the course is explicitly designed to integrate with Agile, DevOps and Lean ways of working. It provides the service management discipline that underpins and complements these delivery approaches, rather than competing with them.
Can I take ITIL® Service before ITIL® Product?
Yes, there is no prescribed sequence between the ITIL® (Version 5) advanced modules beyond holding the Foundation prerequisite. Modules may be taken in any order.
Reviews
There are no reviews for ITIL® Service Course & Examination yet.Why not be the first one to review this course?