ITIL® Foundation (Version 5) Course & Examination by ITSM Hub on cademy.io

Description

Gain the knowledge and confidence to manage digital products and services with this foundational ITIL certification course.

ITIL Foundation (Version 5) introduces the shared language, core concepts and unified lifecycle for managing digital products and services in modern, AI-driven organisations. This course is the entry point for all learners and prepares you for the ITIL® Foundation (Version 5) examination and certification, awarded by PeopleCert.

ITSM Hub offers multiple delivery methods including virtual classroom, self-paced online and onsite options.

What is ITIL® Version 5?

ITIL is the global best practice framework for Digital Product and Service Management. It is the world's most widely adopted IT service management framework, trusted by over 3 million professionals, powering 82% of the Fortune 500, and used by more than 50,000 organisations worldwide.

ITIL Version 5 is the next evolution of ITIL 4. Where previous versions focused on IT service management, ITIL Version 5 goes further, as IT moves to the front lines of business, it's relevant wherever digital products and services create value. ITIL Version 5 is designed for AI-driven, digital-first organisations and expands the framework from service management to full digital product and service management.

ITIL Version 5 guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way.

Many organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality, they are two sides of the same coin:

Products are what organisations build

Services are how value is delivered and supported

ITIL Version 5 unifies them into one lifecycle so teams can:

Design together	Build and launch together	Operate and improve together
Align product and service design from the start	Reduce handoff gaps and launch faster	Continuously improve as one connected team

The result: faster delivery, fewer gaps, better experiences and stronger business outcomes.

About this course

ITIL® Foundation (Version 5) introduces you to:

The key concepts of digital product and service management and the common language used across organisations

The ITIL® framework, including its guiding principles, core models and fundamental concepts

How these elements work together to create, deliver and continually improve digital products and services

How the ITIL® framework has evolved to support modern technologies, data-driven decision-making, automation and artificial intelligence — while remaining adaptable to different organisational contexts

This course also explains how value is co-created through the effective management of products and services, and how organisations apply ITIL® guidance to improve performance, collaboration and outcomes.

What will I learn?

By the end of this course, you will be able to:

Explain the core concepts of digital product and service management and apply ITIL® terminology confidently across your organisation

Describe how value is co-created through collaboration between service providers, consumers and stakeholders - weighing outcomes, costs, risks, experience and sustainability

Describe the four dimensions of product and service management and explain how each contributes to effective delivery:

Organisations and People

Information and Technology

Value Streams and Processes

Partners and Suppliers

Explain the ITIL® Service Value System and how it brings together the Guiding Principles, Governance, Value Chain activities, Management Practices and Continual Improvement

Apply the ITIL® Guiding Principles to make better decisions, collaborate more effectively and adapt ITIL® practices to real-world digital environments

Describe the product and service lifecycle and the role of value chain activities within it

Identify key ITIL® Management Practices and explain how they support effective service delivery

Explain how continual improvement is embedded within the ITIL® framework and supports long-term organisational success

Identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services

Who is this course for?

ITIL® Foundation (Version 5) is designed for anyone working in or moving into a role that involves digital products, services or IT operations. It's particularly suited to:

IT Service Managers and IT Operations professionals

Help desk, service desk and support staff

Project Managers and Business Analysts working in digital environments

IT Leaders and managers new to formal service management frameworks

Developers and engineers who work alongside service management teams

Anyone holding an ITIL® v3 or ITIL® 4 Foundation certification who wants to update their credentials to Version 5

No prior ITIL® experience is required. This is the entry-level qualification and the starting point for all ITIL® (Version 5) pathways.

Are there any prerequisites?

There are no prerequisites for ITIL® Foundation (Version 5). This course provides a solid grounding in the framework and is the required entry point for all ITIL® (Version 5) advanced qualifications, including the ITIL® Practice Manager, Managing Professional and Strategic Leader pathways.

Certification & Exam

Successful candidates earn the ITIL® Foundation (Version 5) certification, awarded by the global examination body, PeopleCert.

Format	Online, closed book
Duration	60 minutes (allow an additional 30 minutes for setup and identity verification)
Questions	40 multiple-choice questions
Pass mark	65% - 26 out of 40 correct
Scheduling	Available 24/7 via the PeopleCert website - sit when you're ready
Proctoring	Live online proctor - photo ID and webcam required
Results	Preliminary results available immediately after completion
Voucher validity	12 months from date of issue

If you attend a virtual classroom course, your exam voucher will be provided on the first day. You'll receive an email from PeopleCert with instructions to register and schedule your exam. Detailed exam guidance is also available in our ITSM Hub learning portal, and your instructor will walk you through requirements during the course.

We recommend sitting your exam as soon as possible after the course while the content is fresh

How is this course delivered?

Virtual Classroom | 2 days Our publicly scheduled courses are delivered live in our virtual classroom over 2 days, scheduled approximately twice per month across multiple time zones. Our expert instructors bring ITIL® concepts to life with real-world examples and practical relevance to your role. You can join from anywhere with a stable internet connection.

Self-Paced Online | 12-month access Prefer to study in your own time? This course is available as a self-paced eLearning option, giving you 12 months of access to work through the course materials at a pace that suits you.

Onsite or Private Group | Flexible duration Bring ITSM Hub to your organisation. Our facilitators can deliver training at your premises, or run a private virtual classroom on dates and times that suit your team, ideal for remote or hybrid workforces. Request a quote

What's included?

Every ITIL® Foundation (Version 5) course includes:

Access to PeopleCert official training e-materials through the ITSM Hub learning portal, including:

Official Learner Workbook (downloadable, compatible with laptop and tablet)

Official ITIL® practice exams

Quick reference guide for exam preparation

ITIL® Foundation (Version 5) online exam voucher from PeopleCert, valid for 12 months

The official ITIL® publication as an eBook, accessible through the PeopleCert exam portal

Post-course instructor support, our instructors are available after your course to help with study questions or exam preparation

Optional add-ons

Upgrade your enrolment at checkout with one of the following options:

Add-On	What's included	Best for
PeopleCert Take2	One free exam re-sit if you don't pass first time, subject to PeopleCert's Take2 terms	Anyone who wants extra peace of mind
PeopleCert Plus Membership	12-month subscription including Take2 re-sit and a range of candidate resources	Anyone who wants ongoing access to PeopleCert study tools and benefits

The ITIL® (Version 5) Qualification Pathway

ITIL® Foundation (Version 5) is your starting point. The full qualification scheme includes nine core modules and one extension module, organised across three professional streams, each leading to a recognised designation:

Stream	Designation
Practice-focused modules	ITIL® Practice Manager (Version 5)
Breadth across managing services	ITIL® Managing Professional (Version 5)
Strategy and leadership	ITIL® Strategic Leader (Version 5)

Professionals who achieve all three designations are awarded the highest level of recognition: ITIL® Master.

Download our ITIL Qualification Pathway overview here

ITSM Hub

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ITIL® Foundation (Version 5) Course & Examination

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