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ITIL® (Version 5) Certification Bundles
Highlights
On-Demand training program
12 months
All levels
Description
Achieve your ITIL® (Version 5) professional designation with a bundled learning pathway from ITSM Hub. Choose between attending our courses live in our virtual classroom, delivered by an expert instructor or our self-paced online/eLearning course bundle. Our ITIL designation bundles give you everything you need in one package, all courses, all examinations, and 12 months to complete your pathway at a pace that works for you.
About ITIL® (Version 5)
ITIL® Version 5 is the next evolution of the world's most trusted IT management framework. Built for AI-driven, digital-first organisations, it expands ITIL® beyond IT service management to full digital product and service management, relevant wherever digital products and services create value.
ITIL® Version 5 unifies products and services into one lifecycle so organisations can design, build, launch and improve together. The result: faster delivery, fewer gaps, better customer experiences and stronger business outcomes.
The qualification scheme includes nine core modules and one extension module, organised across three professional designations, with ITIL® Foundation as the entry point for all pathways.
Choose your pathway
ITIL® Practice Manager (Version 5)
For professionals focused on operational practice and service delivery
The Practice Manager designation develops deep expertise in a defined cluster of ITIL® practices, equipping you to design, implement and improve the specific practices most relevant to your role. This is the most focused of the three designations and the fastest pathway for specialists in service operations, IT asset management or service management improvement.
This bundle includes:
Course | Description |
ITIL® Foundation (Version 5) | The entry point for all learners. Introduces the shared language, core concepts and unified lifecycle for managing digital products and services. |
Practice Specialisation (choose one) | Monitor, Support and Fulfil (MSF): Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring and Event Management. Plan, Implement and Control (PIC): Change Enablement, Deployment Management, Release Management, Service Configuration Management, IT Asset Management. Collaborate, Assure and Improve (CAI): Relationship Management, Supplier Management, Service Level Management, Continual Improvement, Information Security Management. |
ITIL® Transformation | Aligns people, processes and technology for sustainable change. Guides organisations through enterprise-wide transformation with an adaptable, context-aware approach. |
What you earn: ITIL® Practice Manager (Version 5) designation, awarded by PeopleCert.
ITIL® Managing Professional (Version 5)
For leaders and professionals managing digital products, services and transformation.
The Managing Professional designation develops advanced capability across the full breadth of digital product delivery, service management, experience management and organisational transformation. This is the designation for professionals who need to operate confidently across strategy, delivery and improvement.
This bundle includes:
Course | Description |
ITIL® Foundation (Version 5) | The entry point for all learners. Introduces the shared language, core concepts and unified lifecycle for managing digital products and services. |
ITIL® Product | Designed for leaders who need to manage the full digital product lifecycle with clarity and confidence. Covers translating customer needs into solutions, and designing, building, delivering and supporting digital products. |
ITIL® Service | Designed for leaders who need to manage the full service lifecycle. Covers translating customer service needs into solutions, delivering, supporting and continually improving value-creating services. |
ITIL® Experience | Designed for leaders who want to design and manage service experiences that customers feel and organisations can measure. |
ITIL® Transformation | Aligns people, processes and technology for sustainable change. Required for all three designations -- if you hold this from another pathway, it counts here too. |
What you earn: ITIL® Managing Professional (Version 5) designation, awarded by PeopleCert.
ITIL® Strategic Leader (Version 5)
For executives and senior leaders shaping digital strategy and organisational direction
The Strategic Leader designation is designed for business and technology leaders who need to define direction, align investment and drive measurable value from digital products and services. This is the most focused of the advanced designations, covering strategic principles, governance, decision models and value measurement.
This bundle includes:
Course | Description |
ITIL® Foundation (Version 5) | The entry point for all learners. Introduces the shared language, core concepts and unified lifecycle for managing digital products and services. |
ITIL® Strategy | Designed for executives and leaders shaping business-driven, value-led product and service strategies. Covers strategic principles, decision models, governance and value measurement, connecting vision, strategy and execution. |
ITIL® Transformation | Aligns people, processes and technology for sustainable change. Required for all three designations -- if you hold this from another pathway, it counts here too. |
What you earn: ITIL® Strategic Leader (Version 5) designation, awarded by PeopleCert.
Aiming for ITIL® Master?
ITIL® Master is the highest level of recognition in the qualification scheme. It is awarded to professionals who achieve all three designations: Practice Manager, Managing Professional and Strategic Leader.
Note that ITIL® Transformation is shared across all three pathways, you only need to complete it once, regardless of how many designations you pursue.
Contact us to discuss a custom Master pathway bundle
Need a custom bundle?
Not sure which pathway is right for your team, or looking to combine modules across designations? ITSM Hub can build a custom learning pathway for your organisation, tailored to your team's current certifications, roles and goals.
We work with organisations across Australia to design structured, cost-effective learning programmes that build real capability, not just credentials.
How the bundles work
Purchase your bundle and receive enrolment access for all courses in your chosen pathway
12 months to complete your pathway from the date of first enrolment, study at a pace that works for your schedule and your organisation
All examinations included your PeopleCert examination vouchers are provided at the start of each course
Expert instructors all courses delivered live in our virtual classroom by accredited ITIL® practitioners with real-world delivery experience
Flexible scheduling public course dates run regularly across APAC and UK time zones; private group options available on request
What is included in every bundle?
All instructor-led virtual classroom courses in your chosen designation pathway
Official PeopleCert training e-materials for each course, including Learner Workbooks (downloadable), practice examinations and quick reference guides
Examination vouchers for each course, valid for 12 months from date of issue
The official ITIL® publication as an eBook, accessible through your PeopleCert portal
Post-course instructor support
12 months to complete your full pathway
Digital badge upon passing each certification, shareable with your professional network
The ITIL® (Version 5) Qualification Scheme
Designation | Required modules |
ITIL® Practice Manager | Foundation + one Practice Specialisation (MSF, PIC or CAI) + Transformation |
ITIL® Managing Professional | Foundation + Product + Service + Experience + Transformation |
ITIL® Strategic Leader | Foundation + Strategy + Transformation |
ITIL® Master | All three designations above |
ITIL® Transformation is a shared module, completing it once counts towards Practice Manager, Managing Professional and Strategic Leader.
Frequently Asked Questions
Do I need to start with ITIL® Foundation (Version 5)?
Yes. Foundation is the entry point for all pathways and is a prerequisite for all advanced modules. If you hold an ITIL® 4 Foundation certification, this is recognised as a valid prerequisite for ITIL® (Version 5) advanced modules, you do not need to repeat Foundation. If you hold ITIL® 4 Foundation and want to formally update your credential, the ITIL® Foundation Bridge course is a 1-day option to earn the Foundation (Version 5) certification.
I already hold ITIL® 4 certifications. Which bundle is right for me?
ITIL® (Version 5) is designed to respect existing investments. If you hold ITIL® 4 Managing Professional or Master designations, the Managing Professional Transition (MPT) module may be a more efficient route than a full bundle. Contact us and we will map the fastest path based on your current credentials and goals.
Can I do only part of a bundle?
Yes. All courses are available individually. Bundles simply provide the most cost-effective way to complete a full designation pathway. If you have already completed some modules, contact us to discuss a partial bundle or custom pathway.
Do I need to complete the courses in a specific order?
Foundation must be completed first. Beyond that, the advanced modules within each designation can generally be taken in any order, though we recommend discussing sequencing with our team to make the most of your 18-month access window.
What happens if I need more than 12 months?
Contact us to discuss an extension. We work with candidates and organisations to make sure learning journeys reach completion.
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