ITIL® Strategy Course & Examination by ITSM Hub on cademy.io

Description

Develop the capability to lead technology strategy with clarity and confidence in environments characterised by volatility, uncertainty, complexity and ambiguity.

This 3-day ITIL® Strategy (Version 5) certification course provides a structured, practical approach to developing, implementing and continually adjusting digital strategy, ensuring every technology investment supports business outcomes and builds long-term organisational resilience.

ITIL® Foundation (ITIL 4 or Version 5) is required to attend this course.

What is ITIL® Version 5?

ITIL® is the world's leading best practice framework for digital product and service management, adopted by over 3 million professionals, trusted by 50,000+ organisations, and used by 82% of the Fortune 500.

ITIL® Version 5 is the latest evolution of the framework, designed for AI-driven, digital-first organisations. It expands ITIL® from IT service management to full digital product and service management, guiding organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way.

About this course

Strategy is not simply a plan or a document, it is the ongoing discipline of aligning organisational ambition and capabilities with the realities of a fast-changing environment. Without strategy, decisions become fragmented, resources are dispersed and opportunities for value creation are missed. A well-formed strategy connects vision with execution, defines how resources will be allocated and capabilities built, and provides the governance structures needed to balance short-term performance with long-term sustainability.

ITIL® Strategy is the organisational capability to define, direct and sustain value creation in dynamic environments. It translates strategic intent into actionable, sustainable change, supports evidence-based decision-making, balances ambition with operational capacity, and maintains relevance through continual learning and adaptation across the service lifecycle.

This course equips leaders and practitioners to:

Align technology investments with business strategy and outcomes, ensuring digital products and services deliver measurable value

Navigate cycles of disruptive technology and competitive change with structured strategic thinking

Embed a culture of trust, agility and continual value co-creation across the organisation

Apply a proven model for strategy development and implementation within the ITIL Service Value System

What will I learn?

By the end of this course, you will be able to:

Recall core ITIL® concepts, including the ITIL Guiding Principles, the Product and Service Lifecycle, the Four Dimensions and the ITIL Value System, as they relate to strategy

Describe key strategy concepts including digital strategy, vision, values, digital transformation and strategy in VUCA environments

Identify strategic considerations across the four dimensions: organisations and people, partners and suppliers, information and technology, and value streams and processes

Explain the ITIL Strategy Management Model and its two cycles: strategy development and strategy implementation

Explain how ITIL® integrates with DevOps and PRINCE2 in a strategic context

Who is this course for?

ITIL® Strategy is designed for leaders and practitioners with strategic, tactical or operational responsibility for technology direction. Relevant roles include:

Leaders with strategic responsibility: Chief Information Officers, Chief Digital Officers, IT Directors, Chief Product Officers, Digital Transformation Managers and Chief Technology Officers

Professionals with tactical responsibility: Service Owners and Practice Owners/Leads responsible for implementing strategy

Professionals with operational responsibility: Programme Managers, Product Managers/Owners, Enterprise Architects and IT Project Managers who support strategic execution

Are there any prerequisites?

ITIL 4 Foundation or ITIL® Foundation (Version 5) certification is required to attend this course.

Certification & Exam

Successful candidates earn the ITIL® Strategy (Version 5) certification, awarded by PeopleCert. Your exam voucher is provided on the first day of your course.

Format	Online, open book, proctored
Duration	90 minutes (allow 30 min extra for setup and authentication)
Questions	40 multiple-choice questions
Pass mark	To be confirmed
Open book	Official ITIL® Strategy (Version 5) publication and Scenario Booklet only
Scheduling	Available 24/7 via PeopleCert, sit when you're ready
Voucher validity	12 months from date of issue
Results	Preliminary results available immediately on completion
Requirements	Computer, webcam, speakers, quiet private space, stable internet connection

How is this course delivered?

Virtual Classroom | 3 days Scheduled approximately twice every six months across multiple time zones. Join from anywhere with a stable internet connection.

Self-Paced Online | coming soon Register your interest for first access when the eLearning version launches.

Onsite or Private Group Delivered at your premises or in a private virtual classroom. Request a quote and a member of the team will be in touch with you to discuss your requirements further.

What's included?

Every ITIL® Strategy course includes:

Access to PeopleCert official training e-materials through the ITSM Hub learning portal, including:

Official Learner Workbook (downloadable for laptop or tablet)

Official ITIL® practice exams

Quick reference guide for exam preparation

ITIL® Strategy (Version 5) online exam voucher from PeopleCert, valid for 12 months

Official ITIL® Strategy eBook - accessible through the PeopleCert exam portal

Post-course instructor support - your instructor is available after the course to assist with study and exam preparation

Optional add-ons

Upgrade your enrolment at checkout with one of the following options:

Add-On	What's included	Best for
PeopleCert Take2	One free exam re-sit if you don't pass first time, subject to PeopleCert's Take2 terms	Anyone who wants extra peace of mind
PeopleCert Plus Membership	12-month subscription including Take2 re-sit and a range of candidate resources	Anyone who wants ongoing access to PeopleCert study tools and benefits

ITIL® Version 5 Qualification Pathway

Module	Stream
ITIL® Foundation (Version 5)	Prerequisite for all advanced modules
ITIL® Product (Version 5)	ITIL Managing Professional (Version 5)
ITIL® Service (Version 5)	ITIL Managing Professional (Version 5)
ITIL® Experience (Version 5)	ITIL Managing Professional (Version 5)
ITIL® Transformation (Version 5)	Managing Professional + Strategic Leader + Practice Manager
ITIL® Strategy (Version 5)	ITIL Strategic Leader (Version 5)

To achieve ITIL Strategic Leader (Version 5): Complete Foundation + Strategy + Transformation.

ITSM Hub

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ITIL® Strategy Course & Examination

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