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Agile Scrum Master Course & Examination

Booking options

$1,650

+ GST

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Highlights

Delivered Online
Two days
All levels

Dates

Aug13
From: 8/13/26, 8:30 AM GMT+10
To: 8/14/26, 4:00 PM GMT+10
Delivered Online
$1,650+ GST
Book
Nov9
From: 11/9/26, 8:30 AM GMT+11
To: 11/10/26, 4:00 PM GMT+11
Delivered Online
$1,650+ GST
Book

Description

Develop the skills and confidence to lead Agile teams with this 2-day Scrum Master certification course. Delivered live in our virtual classroom by an expert instructor, you'll gain the practical knowledge, soft skills and real-world techniques needed to master the Scrum framework, and leave prepared to sit your Agile Scrum Master examination, awarded by Professional Designations (PDC).

ITSM Hub offers multiple delivery methods including virtual classroom, self-paced online and onsite options.

Why become a certified Scrum Master?

The Scrum Master is one of the most critical roles in any Agile team. Where a project manager controls, a Scrum Master enables, removing impediments, facilitating collaboration and ensuring the team can operate at its best. A certified Scrum Master demonstrates not just an understanding of Scrum best practices, but the leadership and coaching capabilities that elevate teams and deliver consistent results.

With over 25 years of experience delivering IT service management and Agile training, ITSM Hub brings real-world relevance to every course, combining case studies, storytelling and hands-on exercises based on the genuine challenges Scrum Masters face in Australian and New Zealand organisations.

About this course

This course is designed at an intermediate level and covers the full scope of the Scrum Master role. You'll move beyond theory through hands-on, interactive exercises that reflect real-life Agile team dynamics. The course covers:

The Scrum framework in depth - roles, events and artefacts, including the product backlog and sprint backlog

The essential soft skills of an effective Scrum Master: servant leadership, facilitation, coaching, mentoring and conflict resolution

Visual management techniques to increase transparency, inspection and adaptation

Team dynamics, team building and the unique challenges of leading virtual and distributed teams

Strategies for scaling Scrum across multiple teams and complex products

What will I learn?

By the end of this course, you will be able to:

Explain what it truly means to think and act in an Agile way, and apply that mindset to your team and organisation

Facilitate all Scrum events effectively, from sprint planning and daily Scrum through to sprint review and retrospective

Master the Scrum framework through the integration of roles, events and artefacts, including managing the product and sprint backlogs

Apply the soft skills central to the Scrum Master role, servant leadership, facilitation, coaching, mentoring and impediment removal

Use visual management techniques to drive transparency, inspection and adaptation across your projects

Manage team dynamics, foster collaboration and lead high-performing teams - including virtual and hybrid teams

Apply scaling strategies to manage Scrum across multiple teams working on complex products

Who is this course for?

This course is suited to anyone working in IT, project management or product delivery who wants to lead Agile teams more effectively. It is particularly relevant to:

Aspiring or practising Scrum Masters

Project Managers transitioning to Agile delivery

Business Analysts working within Agile teams

Product Managers and Product Owners

UX/UI Designers and Software Developers

Software Engineers and Quality Assurance professionals

Team Leads and IT Managers introducing Agile practices to their organisation

Sponsors and executives seeking to understand and champion an Agile culture

Are there any prerequisites?

There are no formal prerequisites for this course. A basic familiarity with Agile and Scrum concepts is helpful but not required. If you are new to Agile, we recommend completing the Agile Scrum Essentials course first.

Certification & Exam

Successful candidates earn the Agile Scrum Master certification, awarded by Professional Designations (PDC). The examination is included in your course fee.


Format	Online, closed book, supervised
Duration	60 minutes
Questions	40 multiple-choice questions
Pass mark	65% — 26 out of 40 correct
Scheduling	Available 24/7 — sit when you're ready
Requirements	Webcam and stable internet connection required
Digital badge	Awarded upon passing, shareable with your professional network

How is this course delivered?

Virtual Classroom — 2 days Our publicly scheduled courses are delivered live in our virtual classroom over 2 days. Our expert instructors bring the Scrum Master role to life with real-world scenarios and practical exercises relevant to your industry. Join from anywhere with a stable internet connection.

Onsite or Private Group — Flexible duration Bring ITSM Hub to your organisation. Our facilitators can deliver training at your premises or run a private virtual classroom on dates and times that suit your team.

What's included?

Every Agile Scrum Master course includes:

12-month access to your online learning portal, including course materials, practice exams and instructor videos

Comprehensive study guide and reference materials

Agile Scrum Master online exam voucher from Professional Designations, valid for 12 months

Post-course instructor support - your instructor is available via email after the course to assist with study questions or exam preparation

Digital badge upon passing your certification exam, shareable on LinkedIn and with your professional network

Frequently Asked Questions

What is the difference between the Agile Scrum Essentials and Agile Scrum Master courses?
The Agile Scrum Essentials course is the entry-level introduction to Agile and Scrum principles. The Scrum Master course is designed at an intermediate level and goes deeper into the practical skills, leadership qualities and facilitation techniques specific to the Scrum Master role. If you are new to Agile, we recommend starting with Essentials first.
Do I need to be in an IT role to attend this course?
No. While the course is designed with IT and project management professionals in mind, the Scrum Master skills covered, facilitation, servant leadership, coaching and team dynamics are applicable across industries.
How long do I have to sit my exam after the course?
Your exam voucher is valid for 12 months from the date of issue. You can schedule your exam at any time through the Professional Designations portal, available 24/7. We recommend sitting the exam as soon as possible after the course while the content is fresh.
Is this course suitable for experienced Project Managers?
Yes. Many experienced Project Managers attend this course as they transition from traditional delivery methods to Agile. The course specifically addresses how Scrum Master skills complement and differ from conventional project management approaches.