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ITIL® AI Governance Course & Examination
Highlights
Delivered Online
Two days
All levels
Dates
See 4 More See Less
Description
Adopt AI at speed without losing control. The governance, accountability and compliance framework for organisations moving from AI experimentation to AI at scale.
ITIL® AI Governance (Version 5) is an extension module in the ITIL® (Version 5) qualification scheme. It gives you a practical, role-aligned approach to establishing oversight of AI, managing AI risk and meeting regulatory obligations, without sacrificing the speed and agility that make AI worth investing in. The course prepares you for the ITIL® AI Governance (Version 5) examination and certification, awarded by PeopleCert.
Most organisations are already using AI. Far fewer can answer who is accountable for it, how its risks are controlled, or how they would evidence responsible use to a regulator, a board or a customer. This course closes that gap.
Whether you are working towards ISO/IEC 42001, preparing for the EU AI Act, aligning to the NIST AI Risk Management Framework, or responding to Australian and New Zealand government AI guidance, ITIL® AI Governance gives you a common language and a repeatable model to govern AI across the whole organisation, not just in IT.
ITSM Hub delivers ITIL® AI Governance (Version 5) as a live virtual classroom across multiple time zones, with onsite and private group delivery available. A self-paced online version is coming soon.
What is ITIL® Version 5?
ITIL® is the world's leading best practice framework for digital product and service management, adopted by over 3 million professionals, trusted by 50,000+ organisations, and used by 82% of the Fortune 500.
ITIL® Version 5 is the latest evolution of the framework, designed for AI-driven, digital-first organisations. It expands ITIL® from IT service management to full digital product and service management, guiding organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way.
AI governance sits at the centre of that shift. ITIL® Version 5 treats AI as a capability to be governed rather than a technology to be deployed, and ITIL® AI Governance is the specialist module that makes that governance practical.
About this course
Artificial intelligence (AI) is no longer a futuristic concept or an emerging technology confined to research laboratories. It has become an integral part of modern business and society, influencing how organisations operate, compete, and create value. Across industries such as banking, healthcare, telecommunications, manufacturing, insurance, retail, education, and so on, AI-enabled capabilities are transforming business processes, enhancing decision-making, and enabling organisations to respond more effectively to changing customer and market demands. As digital transformation accelerates, AI is increasingly becoming a strategic capability rather than simply a technology investment.
Our ITIL® AI Governance course is designed for professionals and business leaders who need to adopt AI responsibly, ethically, and in line with compliance obligations. It focuses on the governance needed to move from AI awareness to value-driven outcomes, without exposing the organisation to avoidable risk.
ITIL® AI Governance is for all organisations and people aiming to accelerate success with AI. It provides practical guidance for governing AI responsibly, effectively, and at scale - helping organisations and professionals capture AI's opportunities while managing its risks. In a world where AI is becoming the default, it helps you:
establish clear accountability and oversight for AI across the organisation
balance innovation, ethics, and compliance without compromising speed or agility
stay AI-native while remaining human-centric, so people keep meaningful control of AI outcomes
scale the use of AI responsibly and turn ambition into measurable, sustainable value.
ITIL® AI Governance provides context, drivers, risks, opportunities and practical steps to embed AI governance, the module addresses transparency, accountability, risk management and regulatory considerations. It also supports the use of a common language across teams to align governance, build trust, and accelerate responsible AI adoption across every AI-responsible role in the organisation.
What will I learn?
By the end of this course, you will be able to:
Understand the fundamentals of AI, governance, AI governance and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance.
Define key AI concepts and explain how AI types, characteristics, and the ITIL AI Capability Model influence AI behaviour, use cases, risks, and governance needs and understand their uses across industries and organisational functions.
Explain how AI creates value, supports outcomes, and introduces opportunities, threats, risks, and trade-offs across industries, organisational functions, strategy, transformation, and sustainability.
Describe AI risks, ethical principles, countermeasures, and how these shape AI governance requirements and controls.
Use the ITIL AI Governance Model and ITIL AI Governance Improvement Model to assess, stress-test, establish, adapt, implement, maintain, and assure AI governance.
Apply AI governance across practical scenarios, complementary frameworks, regulation, suppliers, external standards, third-party AI governance, and end-to-end delivery and operational environments
Who is this course for?
Leadership and Strategy Roles
Chief Information Officers (CIOs) and Chief Digital Officers (CDOs): Need frameworks to embed AI oversight into existing structures.
Executives and Board Members: Must understand how to guide AI adoption to align with corporate ethics and purpose.
IT Service Management (ITSM) Leaders: Responsible for mapping AI capabilities and automation into everyday operations.
Risk, Legal, and Compliance Roles
Risk and Compliance Managers: Tasked with navigating strict regulatory standards and mitigating reputational or security threats.
Data Protection and Data Governance Officers: Need to manage data integrity, privacy rules, and model drift.
AI Ethics and Audit Specialists: Focus on fairness, transparency, and human accountability within automated decision paths.
Product and Operational Roles
Digital Product Managers: Oversee the end-to-end lifecycle of AI-enabled products and services.
IT Practitioners and Consultants: Require practical tools like risk heatmaps and capability models to execute safe deployments.
Are there any prerequisites?
There are no prerequisites to attend this course.
Certification & Exam
Successful candidates earn the ITIL® AI Governance certification, awarded by PeopleCert. Your exam voucher is provided on the first day of your course.
Format | Online, open book, proctored |
Duration | 90 minutes (allow 30 min extra for setup and authentication) |
Questions | 40 multiple-choice questions |
Pass mark | 70% |
Open book | Official ITIL® AI Governance publication only |
Scheduling | Available 24/7 via PeopleCert, sit when you're ready |
Voucher validity | 12 months from date of issue |
Results | Preliminary results available immediately on completion |
Requirements | Computer, webcam, speakers, quiet private space, stable internet connection |
How is this course delivered?
Virtual Classroom | 2 days Scheduled across multiple time zones. Join from anywhere with a stable internet connection.
Self-Paced Online | coming soon Register your interest for first access when the eLearning version launches.
Onsite or Private Group Delivered at your premises or in a private virtual classroom.
What's included?
Every ITIL® AI Governance course includes:
Access to PeopleCert official training e-materials through the ITSM Hub learning portal, including:
Official Learner Workbook (downloadable for laptop or tablet)
Official ITIL® practice exams
Quick reference guide for exam preparation
ITIL® AI Governance online exam voucher from PeopleCert, valid for 12 months
Official ITIL® AI Governance eBook - accessible through the PeopleCert exam portal
Post-course instructor support - your instructor is available after the course to assist with study and exam preparation
Optional add-ons
Upgrade your enrolment at checkout with one of the following options:
Add-On | What's included | Best for |
PeopleCert Take2 | A second attempt at the exam if you don't pass first time, subject to PeopleCert's Take2 terms | Anyone who wants extra peace of mind |
PeopleCert Plus Membership | 12-month subscription including Take2 re-sit and a range of candidate resources | Anyone who wants ongoing access to PeopleCert study tools and benefits |
ITIL® Version 5 Qualification Pathway
Module | Stream |
ITIL® Foundation (Version 5) | Prerequisite for all advanced modules |
ITIL® Product (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Service (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Experience (Version 5) | ITIL Managing Professional (Version 5) |
ITIL® Transformation (Version 5) | Managing Professional + Strategic Leader + Practice Manager |
ITIL® Strategy (Version 5) | ITIL Strategic Leader (Version 5) |
To achieve ITIL Practice Manager (Version 5): Foundation + Practice + Transformation
To achieve ITIL Managing Professional (Version 5): Foundation + Product + Service + Experience + Transformation.
To achieve ITIL Strategic Leader (Version 5): Foundation + Strategy + Transformation.
To achieve ITIL Master: All three designations.
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Frequently Asked Questions
What is ITIL AI Governance (Version 5)?
ITIL AI Governance is a PeopleCert certification that builds practical capability in overseeing, governing, and scaling AI responsibly. It covers oversight, accountability, transparency, and risk management, helping professionals apply governance across products, services, and organisational workflows.Who is this certification for?
It suits professionals involved in AI governance and adoption, including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leads, and operations managers. It is equally relevant to those stepping into new AI governance or AI adoption lead roles
What career path does this support?
It supports roles such as AI Governance Lead, AI Adoption Lead, AI Delivery Lead, Product Manager, Service Manager, Service Designer, Project Manager, Programme Manager, Transformation Lead, Implementation Lead, and Operations Manager.
Do I need prior ITIL knowledge to take this course?
No formal prerequisite is required. The course builds foundational ITIL, governance, and AI knowledge as part of the syllabus, so it is accessible whether or not you have completed ITIL Foundation.
course Content
5 sections•12 lessons
Getting Started3 lessons
- Welcome to AI GovernanceOur learning hub will provide you everything you need before your course starts: who we are, what materials you receive, and when they become available.
- Meet the New ITILThree short videos from PeopleCert introduce what's changing in ITIL Version 5 and why it matters. Each one takes a single theme: how ITIL is built for an AI-native world, how it turns knowledge into action, and how it connects teams across the organisation.
- The ITIL Qualification SchemeUnderstanding the ITIL Version 5 Designations and how to obtain ITIL Master
ITIL AI Governance course materials2 lessons
- Your course materialsThe official PeopleCert Learner Workbook, Syllabus and Glossary.
- Your exam voucher and eBookYour ITIL exam voucher comes from PeopleCert and arrives by email. This lesson covers what your voucher includes and how to redeem it, so you can access your eBook and book your exam.
Knowledge Check2 lessons
- Quiz | Modules 1-5A 11-question knowledge check based on the first day of your course.
- Quiz | Modules 6-9A 12-question knowledge check based on the second day of your course.
ITIL AI Governance exam preparation4 lessons
- Exam overviewITIL AI Governance exam information
- ITIL Sample papers and answersThe PeopleCert sample exam papers to help prepare and study for your exam.
- Tips for your examOur quick tips and reminders for your exam.
- Scheduling your ITIL examFurther details on how to navigate the PeopleCert exam portal.
Thank you for attending!1 lesson
- Feedback and next steps
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