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Great Trainer, gave sufficient breaks, much needed during a classroom training

Shane was a very good presenter and made the course enjoyable as he gave lived experience and where appropriate provided possible situations in my workplace to make it more relevant. I found the course insightful as it provided me with information, framework and guidelines of how organisations make decisions and the factors involved. It also provided insight as to when good decisions are made, how seamlessly the workflows are and everyone in the organisation has a clear understanding of why decisions were made with foresight (vision) of how it will benefit the organisation in the long run. Shane was very mindful of giving breaks for our well-being and this helped the group and particularly for myself to be able to remain focus for the 2 days. Thank you PeopleCert and Shane for the course. Thank you, Griffith University and my managers (Eden and Meighan), for encouraging and providing the opportunity to attend the course and gain a qualification.

I thoroughly enjoyed the 2-day ITIL v5 training. John was highly knowledgeable, engaging, and presented the material in a clear and practical manner. Complex concepts were explained with real-world examples, making them easy to understand and apply. The sessions were well-structured, interactive, and encouraged participation. Thank you for creating a positive learning environment and making the training both informative and enjoyable.

Very nice, thank you.

Shane was a great facilitator. Very knowledgeable about the industry. Delivered the content with clarity and humour. Shane made himself available between sessions to clarify anything you needed additional help with.

Highly recommend this course provider and facilitator. Material is thorough and communications is clear, prompt and helpful.

Loved the training. Thanks ITSM

Very well run, great trainer. felt well equipped for the exam and the back and forth around real-life examples was incredibly helpful to solidify understanding

Great knowledge and energy from the facilitator, Rose. Did her best to include the participants to make the material relevant and engaging.

The course was well structure and Lead broke down the areas very well without information overload. I would recommend the teamer and course to all parties looking to certify in ITIL v5

A good training session. The instructor is very knowledgeable, and the training was worth the time.