ITIL® Managing Professional Transition (Version 5) Course & Examination

Description

Already holding the ITIL® 4 Managing Professional or ITIL® v3 Expert designation? The ITIL® Managing Professional Transition (Version 5) course gives you a fast-track route to the next evolution of the world's most trusted service management framework, without completing all advanced modules individually.

In 5-days, you will cover the key changes and enhancements introduced across ITIL® Product, Service, Experience and Transformation (Version 5), bringing your credentials and knowledge fully up to date for AI-driven, digital-first organisations.

What is ITIL® Version 5?

ITIL® is the global best practice framework for Digital Product and Service Management. Trusted by over 3 million professionals, powering 82% of the Fortune 500, and adopted by more than 50,000 organisations worldwide, ITIL® has long set the standard for excellence in service management.

ITIL® Version 5 is the next evolution of ITIL® 4. Where previous versions focused on IT service management, ITIL® Version 5 goes further -- as IT moves to the front lines of business, it is relevant wherever digital products and services create value. Designed for AI-driven, digital-first organisations, it expands the framework from service management to full digital product and service management.

Many organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. ITIL® Version 5 unifies them into one lifecycle:

The result: faster delivery, fewer gaps, better experiences and stronger business outcomes.

About this course

This transition module focuses exclusively on the changes and enhancements introduced in ITIL® Version 5 across Foundation, Product, Service, Experience and Transformation -- enabling experienced professionals to update their knowledge efficiently without repeating content they already hold.

The course covers four ITIL® Version 5 advanced modules:

ITIL® Product (Version 5) Provides guidance for organisations involved in the creation and continual improvement of digital products across the digital product and service lifecycle. Digital products provide capabilities that enable service offerings, and may enable one or many services throughout their lifecycle.

ITIL® Service (Version 5) Explores how organisations design, build, deliver, support and continually improve services to create value for stakeholders. Positions digital services not as a support function, but as a central mechanism through which organisations deliver outcomes, shape experiences and build resilience.

ITIL® Experience (Version 5) Integrates human experience into the design and delivery of digital products and services, recognising that functional success alone is not enough. Combines human emotions, behaviour and trust with traditional concerns such as performance, cost and reliability to embed experience-focused thinking into everyday strategy and service management.

ITIL® Transformation (Version 5) Guides organisations through enterprise-wide transformation, bridging the gap between ambition and realisation. Structures transformation across four interconnected layers: governance, positioning, execution and learning.

What will I learn?

By the end of this course, you will be able to:

Who is this course for?

This course is designed for experienced ITIL® professionals who have invested in an ITIL® 4 Managing Professional, ITIL® 4 Master, ITIL® v3 Expert or ITIL® v3 Master designation and require a straightforward upgrade route to ITIL® Version 5.

It is particularly relevant for:

Are there any perequisites?

To be eligible to attend this course and sit the examination, you must hold one of the following designations:

Certification & Exams

Successful candidates earn the ITIL® Managing Professional (Version 5) designation, awarded by the global examination body, PeopleCert. There are two exams:

1. ITIL® Managing Professional Transition – Product, Service, Experience (Version 5)

2. ITIL® Transformation (Version 5)

If you attend a virtual classroom course, your exam voucher will be provided on the first day. You'll receive an email from PeopleCert with instructions to register and schedule your exam. Detailed exam guidance is also available in our ITSM Hub learning portal, and your instructor will walk you through requirements during the course.

We recommend sitting your exam as soon as possible after the course while the content is fresh

How is this course delivered?

Virtual Classroom | 5-days Our publicly scheduled courses are delivered in our virtual classroom, scheduled across multiple time zones. Our instructors are subject matter experts who bring ITIL® concepts to life with real-world examples and practical relevance.

Self-Paced Online | 12-months access A self-paced online version will be available in future. Register your interest to be notified when this becomes available.

Onsite or Private Courses | Flexible delivery We can deliver this course at your premises or in a private virtual classroom on dates that suit your team. This is ideal for organisations with multiple candidates or remote and hybrid workforces. Request a quote and our team will provide a proposal.

What is included?

Your ITIL® Managing Professional Transition (Version 5) course fee includes:

Optional add-ons

Upgrade your enrolment at checkout with one of the following options:

ITIL® Version 5 Qualification Pathway

The ITIL® Version 5 qualification scheme comprises nine core modules and one extension module. ITIL® Foundation is the entry point and a prerequisite for all advanced modules.

Three professional designations are available:

Each designation requires ITIL® Foundation (ITIL® 4 or Version 5), ITIL® Transformation, and the specific modules for that pathway. Achieving all three designations leads to ITIL® Master (Version 5) status.

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